ACCESSIBILITY

Everyone is Welcome Here

We celebrate individuality with a culture of inclusion, and this extends to all of our guests including those with disabilities. That’s why our hotel grounds are accessible and inviting.

The Following Property Features are ADA Accessible:

  • Hotel Entrance
  • Registration Desk
  • Common Areas
  • ADA Accessible Parking
  • Spa Entrance
  • Spa Registration
  • Spa Treatment Rooms
  • ADA Kits Available at Hotel Front Desk

The Dr. Wilkinson's Backyard Resort and Mineral Springs is dog friendly and all service animals are welcomed.

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

  1. Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type.

  2. Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems, and

  3. Guarantee that the specific accessible guest room reserved through its reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

Dr. Wilkinson's Backyard Resort and Mineral Springs is committed to making its website and each of its websites usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.0. We have engaged an accessibility consultant to conduct an audit of our websites and are in the process of implementing recommendations that will assist us in ensuring that our Web presence, to the best of our ability, is in conformance with the WCAG 2.0. Please be aware that our efforts are ongoing as our current website designer implements the relevant improvements to meet WCAG 2.0 guidelines over time. If you have specific questions or concerns about the accessibility of this site (or any Dr. Wilkinson's Backyard Resort and Mineral Springs website) or need assistance in using the processes found within our websites, please email info@drwilkinsons.com.

Our goal is to surpass the expectations of all of our guests. We welcome your feedback and encourage our guests to provide comments in the following ways:

Website Contact:  info@drwilkinsons.com

Phone: For technical accessibility issues, contact our support team. Call (707) 942-4102

Mail: Please send any comments or questions to the address below:

Dr. Wilkinson's Backyard Resort and Mineral Springs
1507 Lincoln Ave
Calistoga, CA 94515

Last updated: September 2020

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